Refund Policy

Our order process is conducted by our online reseller and Merchant of Record, Paddle.com. Paddle handles billing, invoices, taxes, and refunds for every purchase. Refunds are issued by Paddle back to your original payment method.

You may request a full refund of a subscription payment within 14 days of that charge, for any reason, whether it is your first payment or a renewal. Approved refunds are typically returned within 5 to 10 business days, depending on your bank.

After 14 days, the payment for the current term is non-refundable. You can still cancel at any time to stop future renewals, and you keep access until the end of the term you already paid for.

Email hello@odysseyenneagram.com from the address you used at purchase, or use the Contact Support form in your Odyssey profile. You can also contact Paddle directly at paddle.net with your order or invoice number. We respond to refund requests within 3 business days.

Cancelling stops future renewals and takes effect at the end of your current paid term. It does not automatically refund the payment you already made, and it never deletes your Odyssey account or your history. Cancel anytime from Billing & Subscriptions in your account or through the Paddle customer portal.

If you were charged in error, charged twice, or a renewal took you by surprise, contact us and we will work with Paddle to make it right, including outside the 14-day window.

Nothing in this policy limits any refund or cancellation rights you have under applicable consumer law in your country or state.